FAQ

Who is Cyan Solutions and why did you great this online store?


We are a full-service marketing and communications agency based in Ottawa, Ontario.  For over 25 years, we have been helping clients with almost every aspect of their marketing and communications and that includes items like promotional products and trade show booths.  Over this time we have developed a number of important relationships in the promotional products industry and that includes suppliers for the products so you see in our online store.  



How much does shipping cost and how long until I receive my order?

Standard shipping rates only apply to orders shipping in Canada.  If you're from the US, contact us and we can try and find a way to get your order at a cheaper rate. 

Standard shipping rates for our products, which tend to be larger shipments because of the order minimums, are in the range of $32.50 to $48.50 and will be shown at checkout.

    For items that aren’t branded, your order will ship in 2 to 3 business days.

    Branded products take a bit longer because you need to provide print-ready artwork.  Once you place your order, we will be in touch within 24 hours to provide you with specifications.  Then, once you provide print-ready artwork, your order will ship in 10 to 15 business days depending on the availability of the product. 

    Delivery times vary by supplier, delivery method and final destination. We will send you a tracking number when you're order is shipped. 


    What is your return policy?


    Unfortunately, because we are in the midst of the COVID-19 pandemic, you cannot return any items.  


    Do items have a warranty?


    We do not provide any type of warranty for any items we carry but some manufacturers have warranties.  

    Where can you ship products?

    We can ship to Canada and the United States but if you're in the US, contact us before you order as we might be able to better shipping rates than what we quote in the system. 

     

    Do you provide samples?


    If you require a sample of any products, we can provide one.  Just contact us.  


    What items can be branded and what does print ready artwork mean?


    If you’re ordering an item that can be customized with branding, we will send you the supplier artwork specifications. Afterwards, we will need your artwork in a vector based format such as .ai, .eps, .pdf or .svg. 


    Please avoid using raster images such as .jpeg, .png or .gif as these may not print as well. A proof will be sent to you prior to production. We strongly recommend working with a qualified graphic designer with experience in print and promotional product design. They will understand the specifications, requirements and the process to produce print ready artwork.   


    If your artwork is not print ready, we’ll let you know and you’ll be able to resubmit your artwork or have one of our experienced graphic designers solve the issue. Please note, extra fees may apply to modify supplied artwork. A quote will be provided prior to completing any additional work.


    If I’m ordering a branded product, do I get a proof?


    Yes, our suppliers will send you a proof (at no additional cost) to confirm the artwork and colouring is correct.  You must approve that proof for your order to be completed and shipped.